Tenancy Support Manager
West Kent is a high performing housing association providing excellent homes and services across Kent. We have been accredited with the Customer Service Excellence award and are a Gold IiP Employer.
You will lead a newly restructured support team that focuses on delivering advice and support services to vulnerable residents. Support will vary from crisis support to assist with tenancy sustainment, through to welfare visits and advice surgeries for our older residents. You’ll need to be a problem solver and look at ways to improve the service while motivating and developing the skills and potential within your team. Attention to detail for monitoring and reviewing performance is essential.
We are looking for an experienced leader who works well under pressure, has leading edge housing and support service management experience and is passionate about developing, motivating and leading their team to deliver excellent customer service.
You must have a genuine passion to work with older people and people in crisis. The flexibility to support the service front line when needed, but also contribute at a strategic level is also essential. Compassion, integrity, excellent communication skills and a sense of humour are key qualities required for this role.
How to apply
For the full job and person details and application information please see our website www.westkent.org. Send your completed applicant statement and current cv to firstname.lastname@example.org
For an informal discussion please contact Rajinder Manger on 01732 749430